Our experienced and qualified plumbing and drainage specialists are on call 24/7 to provide safe and cost effective solutions for all of your drainage emergencies, including:
Our hot water, high pressure jetting equipment will make quick work of any blockages caused by fat or grease build up in your drains.
If you have a repeat problem in a drain or sewer pipe then a CCTV inspection is the best way to diagnose the problem.
With many different options available, our experienced and knowledgeable team will always look to find the most expert, cost effective solution to the problem.
Many cracked pipes can be repaired by placing a new polyester pipe within an existing pipe, this is called drain lining. Drain lining is an efficient and cost effective solution to ensure your pipes are repaired quickly and with minimum disruption.
We provide professional, cost-effective and environmentally sound liquid waste management services. Our qualified and experienced specialists play an important role in the community by removing liquid waste from commercial and industrial premises - for example blocked interceptors, manholes or drainage gullies. This solution is effective in the winter months to remove large build ups of waste material – for example in car parks and commercial premises to avoid flooding.
Our qualified specialists’ are on hand to clear blockages from gullies, aco drains and soakaways to quickly restore water flow and ensure that your property avoids the disruption caused by rain and storm water flooding.
Our dedicated team of excavation specialists have access to the latest range of equipment and are qualified and experienced to carry out all sizes of excavation projects - from large to small, day or night, hot or cold. A full site safety survey will be carried out and projects will always be conducted with minimum disruption to your premises.
Our cost effective servicing and maintenance packages can be tailored to meet your needs regardless of the size of your premises. Our existing clients find this service invaluable in keeping their drainage systems clean and free flowing to avoid expensive call out charges.
See below for some of the current and ongoing sites we look after throughout the UK.
SYSTEMS – Our award winning computer systems have been customised to follow a unique process that Astound have developed. Every stage of the project is recorded and communicated through one system, giving you the customer full visibility and control throughout the project process. Everything is secure and cloud based to give 100% availability and uninterrupted continuity of service.
SAFETY – We monitor and review our health & safety performance for each service using a variety of methods, including customer feedback. We have a strict pre-qualification process to ensure that our workforce is trained, competent and compliant with uk health & safety legislation. Our systems and processes are designed in a way to maintain a full audit trail and ensure a consistent approach to compliance and risk. You can feel confident when appointing Astound that the solutions we offer will aim to help you the customer to meet your ‘duty of care’ under UK health & safety law.
LIVE FEEDBACK – Our ongoing improvement is based on live customer feedback, collected through multiple channels and collated in an online management tool which ensures accurate reporting and visibility. These results are used in ongoing quality development and ensure you receive the highest quality of work every time.
CUSTOMER SERVICE – We invest in training and upskilling our staff so you feel confident that each of your requests will be handled professionally and effectively. The whole Astound team take care and pride in working closely together, therefore whoever you speak to has secure access to your information and understands your needs and requirements at the time of your call; there’s no need for someone to call you back.
Our drain cleaning specialists make the difference...
We have an established and approved supply chain of drain cleaning specialists across the uk who provide:
A CCTV survey is an efficient and cost effective way to diagnose a reoccurring problem in a drain or sewer; it can also be used to ascertain the structural integrity of your drainage assets. Using state of the art camera technology we’re able to visually report our findings after every inspection. The footage is accompanied by a full and detailed written report highlighting any problems found and offering the most cost effective solution for any recommended remedial works.
We work on any scale of project from large to small, offering a variety of drain repair options. A dig-up is not the only way to repair a pipe and our dedicated team of specialists will use their extensive knowledge and expertise to work with you to find the most cost effective and logistically effective solution for you and your premises. All projects regardless of size will be delivered with full project planning to ensure minimum disruption to your premises.
Drain re-lining is the fastest, safest and most cost effective way to repair a damaged pipe. This method reduces the need for excavation and the disruption this can cause to surrounding areas. The integrity of the drain is restored quickly and cost effectively by simply installing polyester lining which bonds to the inside of the pipe - ‘a pipe within a pipe’.
Below are the key members of our team who are dedicated to ensuring your project runs smoothly and that our high standards are met.
Harriet is a key member of our project planning team with a keen eye for detail and excellent customer service skills. Harriet is responsible for liaising with all stakeholders to ensure smooth delivery of the entire project process. Harriet is incredibly organised and detailed in her approach to ensuring our high standards are met and also acts as a coach and mentor to the more junior members of the team. Harriet is currently undertaking a Level 5 Management NVQ.“MD, Astound Facilities Group”
Beth is the youngest member of the team aving recently completed her school education in June 2014. Beth is organised, bright and innovative and is quickly becoming an asset to the team in her role as apprentice project planner. Beth is a keen and engaged learner and is currently undertaking a Level 3 Management NVQ setting her on her way to becoming a qualified member of our project planning team.“MD, Astound Facilities Group”
Claire is an integral member of the senior management team with outstanding attention to detail and a strong background in regulatory compliance and process. Claire is NEBOSH qualified and holds Tech IOSH status as a professionally qualified member the Institute of Occupational Safety and Health. Claire is dedicated to ensuring regulatory compliance through effective and consistent work flow processing and she acts as a source of experience, knowledge and guidance across the business. Claire is currently studying a Leadership and Management VRQ.“MD, Astound Facilities Group”
Matt is an enthusiastic, motivated and dedicated member of the senior management team with strong relationship and quality management skills. Matt has a committed ‘can-do’ approach and provides our clients with an important point of contact, and acts as a source of knowledge and guidance when discussing complex project and contract requirements. Matt is currently studying a leadership and management VRQ.“MD, Astound Facilities Group”
Kristian is responsible for creating design solutions that have a high visual impact; this involves understanding the needs of the company and making appropriate design decisions. He has extensive experience in graphic and web design and is always looking for ways to set the company first in the market.“MD, Astound Facilities Group”
A qualified bookkeeper with extensive training and experience in computerised accounting, Mel is a critical member of the management team with a keen eye for detail and strong organisational skills. Mel takes responsibility for ensuring that the organisation’s financial requirements are met across the board and for providing regular clear and concise management information to the senior management team.“MD, Astound Facilities Group”
Danny is the most senior member of the drainage department with outstanding attention to detail and great organisational skills. He has vast experience in all aspects of drainage and also a qualified plumbing engineer, enabling him to be a very diverse member of the team. He is working towards be a qualified site supervisor and will soon have his SSSTS qualification.
Kevin brings a wealth of systems and process knowledge to the senior management team. He has extensive experience in the technology sector and is continuously looking at ways to improve and streamline process through the latest technology to ensure that the business remains at the forefront of efficiency in the services that we provide.“MD, Astound Facilities Group”
We have an established supply chain of drain engineers.
If we find a problem with one of the pipes or drains on site after an inspection or CCTV survey then there are a couple of options available before we would have to dig up the pipework for it to be repaired. With many different options available our team will always look to find the most expert, cost effective solutions to the problem.
If you have a repeat problem in a drain or sewer pipe then a CCTV inspection is the best way to diagnose the problem. Camera surveys can be taken of drain pipes, main sewers, and other underground pipeworks that are causing problems. A full report of the CCTV Inspection is put together, along with the footage, to point out any problems we may find and a copy is also given to the customer with any recommendations for future work or for insurance purposes.
Our dedicated team of excavation specialists have access to the latest range of equipment and are qualified and experienced to carry out all sizes of excavation projects - from large to small, day or night, hot or cold. Whether this involves traffic management, a main road or a small gully in a back garden. A full site safety survey will be carried out and projects will always be conducted with minimum disruption to your premises.
"The engineer (Danny) from Astound called this afternoon and fitted the valve. The engineer concerned was very sensitive and efficient in dealing with this situation. Mr Vizor appears more than happy now with the situation. I hope this is the last we shall hear about the "bad smell". Thanks to all who have assisted with this." Scheme Manager Challen Court, Albery & Eyles Close. Saxon Weald Housing
"Delighted with the professional and efficient service: told me exactly what to expect; work completed as promised. Friendly, punctual and thorough. Will confidently use Danny and his team again. Thank you for a great job, well done at a competitive price." Checkatrade Customer
"Tonight we had a problem with our drain stack at our block of flats and the young gentleman called Rob, who turned up to resolve this problem was extremely polite, efficient and professional, explained what he was going to do and carried out his job to the highest quality ... He was a real pleasure and a complete star, a real credit to his company and as an emergency service for Saxon Weald. Please pass on my thanks for all he did for us this evening. Well Done." Mrs Tara Kathryn Goff Saxon Weald Tenant
The court was told the cost to repair the train by Northern Rail was more than £97,000. A further £7,000 was incurred by Network Rail on callout, materials, machinery hire and delays to services. Network Rail had not been told about the felling operation near its line. An investigation by the Health and Safety Executive (HSE) found that Gateshead Council failed to take reasonable steps to ensure that Mr Connelly was competent to carry out work on large trees, such as checking if he had the relevant qualifications. Had it done so, it would have found out Mr Connelly was not, in fact, so qualified.Read more...
Asbestos is a naturally occurring fibrous material that has been a popular building material since the 1950s. It is used as an insulator (to keep in heat and keep out cold), has good fire protection properties and protects against corrosion. Because asbestos is often mixed with another material, it's hard to know if you're working with it or not.Read more...
10% Off on Jetting of drain - Jetting of surface water drains - Grease trap cleaning - Entire site flush
COUPON CODE: AS45P
Astound has a quality management system that encompasses all aspects of the services we deliver. We recognise the importance of developing and maintaining quality standards throughout the organisation and as a result have been awarded a gold standard as part of our responsible business award and are currently working toward ISO9001.
Our project planning team are trained in our systems and processes and work alongside our qualified health & safety advisor and chartered consultant to promote a strong safety culture and safe working practices.
Our ongoing improvement is based on live customer feedback, collected through multiple channels and collated in an online management tool which ensures accurate reporting and visibility. These results are used in ongoing quality development and ensure you receive the highest quality of work every time.
We are committed to ensure compliance with UK Health and Safety law. We have an in-house Health and Safety advisor and access to a chartered CMIOSH consultant. All of our workforce and specialists are strictly vetted and monitored for their compliance.
Astound secures discounted rates and regularly benchmarks price and quality from our preferred suppliers so that clients pay the rate for the job, while enjoying the security of a professionally managed, excellent quality solution that will be delivered safely, on time and within budget. We aim to use local tradespeople who are proven experts within their field.
Astound invests in our workforce and our supply chain through training and upskilling –supporting people so we can deliver the highest standards of quality, codes of conduct and health and safety, even within the smallest of teams.
Our award winning computer systems have been customised to follow a unique process that Astound have developed. Every stage of the project is recorded and communicated through one system, giving you as the customer full visibility and control throughout the project process. Everything is secure and cloud based to give 100% availability and uninterrupted continuity of service.
We communicate resolutions and improvements to customers and we focus on our weaknesses and embrace change so that we’re constantly improving.
We collect data from our clients after every job done. This way we make sure to give you the best service possible every time. Here you can see our latest stats from the month of August 2015.